Snark is the official sense of humor in this household. It serves as a coping mechanism for the bits that life chews out of one's psyche and coping reserves each day. Mr. E and I both understand that there is a certain resignation about it, which takes away the part that would otherwise upset the other. It means we aren't truly in pain; we are simply compensating with wry humor.
I try not to inflict it here. But I have been persuaded by yesterday's comments to write more often. That means you and I are making a bargain. You will not rush to reflexively reassure me, fearing I am fragile and at my wits end about the snark subject. I, for my part, will do my best to amuse us.
My 2009 transition from Samsung flip-phone to iPhone 3GS was seamless. The iPhone 5 transition has been disgusting. (The only reason I saw it through was because transition to a Droid promised to be worse.)
1. I ordered the handset on September 27th. Apple customer service said shipment in 15-20 days. She lied. 32 days later, it was in my hands.
2. The hurricane was scheduled to arrive less than 48 hours after the arrival of the handset. I postponed activation of the phone until after Sandy left. Good thing. I lost my landline for days, and still had a working cellphone.
3. I backed up my iPhone 3GS on my MAC. It took an hour and a half. All I have is pictures, and apps, probably fewer than most users. The timing caused me to miss my Genius bar appointment. I rescheduled it for the next day. At the end of the backup, the MAC chirped happily, patted me on the head, and told me my backup was done. I should have guessed. Do you know that you can back up your phone without having to input a password anywhere? And do you know that Apple purposely makes it impossible for the user to go in and inspect the backup to see if it looks complete?
4. I went to the Genius Bar. The Genius activated my phone. My old 3GS was done. My new 5G said No Service in the top left corner. I asked the Genius about that. He said it takes 5-60 minutes for AT&T to activate the new phone. I asked him about restoring my data from the MAC, which I had in my backpack. He said it was simple, and I could do it at home. I believed him.
5. I drove home. Two hours later, No Service remained. I called AT&T. I was curt. Angry. Indignant. Yes, dear reader, I understand this is all existential ennui, but it is bad service. Two minutes later, I had Service, or at least a few bars.
6. I tried backing up my new phone through iTunes. Did not happen.
7. Back to the Genius Bar the next day. I really did hit upon a genius there. He told me I was hosed. He wondered if I had backed up over my backup. This was certainly possible. We collectively tried to re-backup my new phone. A password stood between us. One that is lost in the mists of history. Since I had cleverly encrypted my backup (WHY? THERE IS NOTHING IMPORTANT ON MY PHONE!), it was completely gone from my life without the password.
While we were there, waiting for our Genius to figure out why the MAC was not behaving itself, salespeople dashed by. As one was scurrying into the back room, he asked his colleague, "Can you help me POS this iPhone?" Mr. E and I snickered in unison. Neither one of us thought of sales; we instantly and simultaneously thought of Men In Black.
8. The Genius copied over my Contacts from my old phone. I now have to reload my apps from iTunes, and copy pictures with iPhoto, then reload onto the new phone. All apps need their data copied over by hand. Do you realize that I kept track of every single oyster I've eaten for the last three years on my Awesome Note app, so I would know which ones I like? With detailed tasting notes? And I have now lost the 4,560,000 score on WhirlyWord forever.
9. I went home with my tail firmly between my legs. The password thing is my fault. Checking the encryption box is my fault. But Apple letting me do the backup without demanding that password is just plain stupid programming.
10. I got home and took out the phone to start downloading apps. That evil upper left hand corner said something entirely new. No SIM. That meant no iPhone. I thought the Genius had put the SIM card in backwards, or upsidedown, or reversed. Alas. Life, and the Iphone, are never that simple or easily made right.
11. I called Apple. I ranted. Politely. I raved. Without invective. (I knew if I called his company an evil word that it totally deserved, I would lose my audience and all of my potential help.) I was on the landline for half an hour. (Can you believe he asked me if I was using my iPhone to call him? I told him it was a brick before he got to that, and he still asked.) He told me to turn the phone on and off. I started getting outraged, but realized he was doing the correct thing with technology. It worked. I no longer had a brick in my hand. I pointed out that intermittent No SIM was not acceptable. He put me on hold, consulted the Gods. I almost hung up because now my phone worked, and I was on hold for a rilly long time. When he came back on, he said that he had called my local Apple store, spoken with my Genius, arranged for a new handset to be put away for me. And I had to go to the Genius Bar, AGAIN. Pick up the new phone, get it activated, and be off into the sunset.
23. I went to the Genius bar two days later. They couldn't find the new handset. Then they did. My new Genius activated it. The upper left hand corner of death said No Service. I told him I was not leaving the store until it had bars. He called AT&T. I wrestled the customer service person on the line to the ground, and got bars. After I hung up, I asked the Genius what would happen to the old handset. He said it gets sent back to Apple. They take it apart and try to figure out what No SIM means to the software.
24. Epilogue: I have not had the heart to wrestle with iPhoto yet. I am slowly reconstituting my apps. I set up email for gmail. I tried to do the same for work email. The phone refuses to recognize my work email. I do not understand why, since I copied everything exactly as it was, from my cooperative but quiet iPhone 3GS.
Mr Etherknitter and I are going to spend some time trying to guess the password for the MAC. We won't knock ourselves out, on the assumption that there may be no data left there. (How can a programmer program a backup program that does not ask you if you WANT to overwrite what you have backed up in the past? Shame on them. Maybe the data is there. Maybe not.)
Glad I waited til after the hurricane. Three phones, four days, three trips to the Genius bar, two calls to Apple, two calls to AT&T later, I limped off the battlefield with my spoils.